With over 150 experienced customer care professionals, our agents serve as the face of communication for your business. Outsource customer service, technical support, and other inbound calls to our center and increase productivity and functionality for your business. Learn more about the inbound customer service solutions that APEX Call Centers offer.
Facilitate the Purchase Process Through Simple and Small Steps
Our dedicated professionals have the expertise to provide prompt and efficient responses while managing a high volume of customer calls.
With a 24/7 team focusing on customer calls, your business can provide immediate support solutions. Outsourcing your inbound calls is one of your business’s most beneficial and cost-effective solutions.
What are you waiting for? Provide your customers with a superior level of service with APEX Call Solutions.
Answering Services
Call answering services help establish professionalism and consistency in your organization’s customer service. Our knowledgeable customer service agents are experts in providing informative answers specific to your industry.
Inbound answering services are an inexpensive way to answer client inquiries at any time of the day at an affordable price.
Spend more time on what matters by outsourcing your calls to a 24/7 customer service call center engineered to provide you with the proper communication for success.
Customer Service Support and Care
The top priority of any business should be great customer service. Our well-trained experts are committed to providing real-time friendly customer support and solutions.
As a customer service outsourcing partner, our goal is to assist businesses in growing their brand by building stronger relationships with their customers. Think of Apex Call Centers as an extension of your company.
Contact us to learn how you can provide quality support services to your clients while eliminating the overhead costs of hiring and managing different employees.
Customer Service Chat Services
As technology and communications channels have evolved, phone calls are no longer the main point of contact for most consumers. Get ahead of traditional communication methods by utilizing our attentive customer service chat services.
Live chat support allows customers to reach your company when they have a question. This efficient and convenient tool increases customer engagement, and when done right, great customer service helps strengthen the relationship with your company and its customers.
At APEX Call Centers, we have dedicated customer service professionals that provide 24/7 support such as:
- Website chat services
- 24/7 live chat services
- Text message chat services
- Social media chat services
- Video chat customer service
Implementing customer service chat services is also beneficial for your company in terms of data. The collected data from these services can provide your company with insights such as lead generation, data-based strategies, market analysis and more.
Customer Service Outsourcing
Customer service is important to your business, so our top priority is ensuring each interaction is a seamless experience for your customers.
Outsourcing customer service and technical support services allow you to grow your brand and build stronger customer relationships.
Utilizing cutting-edge technology, our skilled contact center agents help reduce churn and manage communication through email, chat, and voice technical support.
Improve efficiency and overall customer satisfaction while reducing operating costs.
When you partner with APEX Call Centers, our specially trained agents provide the best customer care, inbound and outbound sales, technical support, customer relationship management, order taking and processing, chat support, and email response.
Help Desk
Provide your clients with personalized customer service solutions with remote help desk support and services that will professionally address customer needs.
Give your customers the attention that they need. Our help desk professionals will serve as the first point of contact when your customers are faced with an issue, offering unmatched customer service and technical support.
By outsourcing your help desk support with Apex Call Centers, you can trust that your clients will receive the help they need, whenever they need it.
Our help desk team facilitates problem management while providing a personalized human experience to help your customers feel at ease.
We provide excellent customer service to your customers while keeping operating costs affordable for your business. Enhance your operation’s efficiency and boost productivity by utilizing our remote help desk. Retain customers by providing exemplary 24/7 customer service and support in a timely manner.
Our help desk support and services include:
- Monitoring, tracking and reporting customer calls, requests, incidents, and comments
- Supporting customers online and over the phone
- Resolving technical issues remotely
- Assigning and resolving IT help desk tickets
- Training help desk call center staff to know everything there is to know about products and any changes or updates they may have
Omnichannel Call Center Services
Consumers like to have complete control of their purchasing decisions, favoring a checkout process that is convenient for them.
Delivering an omnichannel customer service experience to your customers improves customer retention and sales, leads to greater customer satisfaction and allows your business to cater to diverse audiences.
All of your business channels should work harmoniously, providing numerous ways for your customers to interact with your business easily.
Our agents help expand the scope of your customer engagement by communicating through multi-channel data integration.
By utilizing omnichannel call center services, your business can provide a seamlessly integrated shopping experience across all of its platforms.
Order Taking
Many favor online shopping for its easy click-to-order checkout process and fast shipping turnaround.
Yet with such a high demand for online shopping, there are some drawbacks that can prevent consumers from finalizing their orders.
Create the ideal online retail support service with Apex Call Centers. Our team will receive customized training to answer detailed questions about your products or services.
Help your customers feel confident about what they are purchasing. After all, it’s easier to speak with a friendly customer service representative whenever questions arise that cannot be found on the product page.
Our representatives provide exceptional customer service to those that need assistance when shopping online. By utilizing our call center, businesses can increase sales by building trust and giving their customers the reassurance they need.
Technical Support
Technical issues are inevitable but your frustration doesn’t have to be. With cutting-edge resources, our dedicated IT personnel are always at your disposal to assist your customers when any issues arise.
All kinds of organizations can benefit from technical support as it contributes to business growth. Outsourcing these services provides instant and inexpensive communication to your customers.
By trusting APEX Call Centers with your customers, you are relying on skilled contact center agents who can enhance communication with clients and provide round-the-clock technical support.
