APEX Call Centers
Medical Call Center
Contact us today to learn more about our call center services!
Health care call center is one of the fastest-growing outsourcing services today!
Have the latest solutions for your business in the healthcare industry!
There is a better way to manage your patient’s experience! APEX Health Care Call Center has provided exceptional call center services for over ten years. Learn more about delivering solutions that will improve your patient experience.
Our call center services are tailored specifically for the healthcare industry. You can rely on us to provide quality customer service and support 24/7.
Contact us today to learn more about our call center services!
Outsource Healthcare Call Center Provider
Healthcare professionals benefit from comprehensive call center services provided by businesses and companies in the health sector. These services include handling calls to intake patient information, seamlessly make appointments, answer urgent inquiries with a fast response rate, provide post-discharge follow-ups, and more.
By outsourcing call center services, hospitals and other healthcare providers can allocate their staff’s time and resources to seeing patients and providing in-person service.
Medical-focused call centers improve patient engagement, satisfaction, management, and follow-up efficacy. Receive the same level of professionalism as an in-house receptionist at a fraction of the cost.
Are you taking advantage of a medical call center?
Our trained staff enhances communication between your staff and patients.
The Challenges of Global Health Care Professionals and Medical Industries
The healthcare industry is under immense pressure to improve patient experience and recovery outcomes. At the same time have reduced costs with your medical systems. Many healthcare organizations have decided to outsource their non-clinical support services to meet these challenges. By leveraging the expertise of these providers, healthcare organization can streamline their operations, enhance patient care, and achieve cost savings in their overall healthcare systems.
The call center is one of the essential support services in any healthcare organization. Call centers play a vital role in answering patients, scheduling appointments, providing info to their questions about treatments and procedures, and providing follow-up care after discharge.
However, running an effective call center is not easy. It requires a significant investment in technology and staff, and it can be challenging to find qualified call center agents familiar with the complexities of the healthcare industry.
That’s where we come in.
APEX Medical Call Center is a leading provider of medical call center services. We have been serving the healthcare industry for many years, and our team of experienced call center agents is familiar with the unique challenges that healthcare organizations face.
We offer various medical call center services through our platform, including appointment scheduling, patient registration, insurance verification, and post-discharge follow-up. We also provide bilingual call center services in Spanish. Additionally, we maintain a strong presence on social media platforms such as LinkedIn and Instagram to engage with our clients and provide updates on our services.
APEX Medical Call Center is dedicated to providing our clients with the highest quality of service. We are available 24 hours a day, seven days a week, and we offer 100% Satisfaction.
Appointment Setting Service
Our appointment-setting service is designed to save you time and money. Our call center agents are trained to handle various appointments, including new patient appointments, follow-up appointments, and specialist appointments.
Patient Registration
We offer automated online appointment scheduling for your convenience, available 24/7 and is easy to use. Select the type of appointment you need, enter your contact information, including your telephone number, and choose a time that works for you on Tuesday, Wednesday, or Thursday. A confirmation email or text message will be sent afterward.
Insurance Verification
Medical industries keep extensive data of confidential records like medical insurance. We employ a remote system to verify their insurance benefits and prevent information leakage. We understand the importance of protecting patients' privacy and are HIPAA compliant.
Medical Billing
Minimize the trouble of medical billing with a medical call center. You will have an expert team to review your claims and verify the insurance benefits for each patient. We will also contact the health insurance company on your behalf to resolve any discrepancies.
Post-Discharge Follow-Up
After a patient is discharged from the hospital, it is essential to follow up with them to ensure they are recovering well. Our post-discharge follow-up service, staffed by experienced physicians, will contact your patients to check on their progress and answer any questions they may have about their recovery. We will also schedule follow-up appointments as needed.
Bilingual Medical Call Center Services
We offer bilingual call center services in Spanish, specifically tailored for the healthcare industry. Talking with a Spanish-speaking call agent not only enhances the patient experience but also allows you, as a healthcare provider, to extend care and service by enabling patients to speak to someone who can address their health concerns in a comfortable and approachable manner.
Our friendly agents are ready to answer your questions if you need more information about healthcare contact services.
Call us and consult with expert hospital call center staff.
