Interactive Voice Response (IVR)

Interactive Voice Response (IVR)

With an Interactive Voice Response (IVR) system, customers are able to sufficiently use the telephone keypad or voice response to be directed to the correct customer service representative. Applications such as pre-call messages, information delivery, menu routing, transfers and more help minimize wait times. 

IVR systems allow businesses to pre-record informational messages for their customers. These services are beneficial in gathering information about the caller’s needs, transferring them to the correct department instead of being passed from person to person. 

IVR systems have proven to reduce business costs and call times, simplifying your customer service process and allowing you to maximize your efforts.