INDUSTRY SPECIFIC CALL CENTER SERVICES

APEX Call Centers offers HighSkilled Industry Specific BPO Solutions:

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eCommerce

In the new digital age, just about anything can be bought online and delivered to the comfort of your home- but what happens when shipping takes too..
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Education

Students interested in higher education usually have a lot of questions about admission and application processes, student loans and other financial aid..
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HVAC

The heating, ventilation, and air-conditioning industry focus on keeping their clients comfortable in their homes through proper ventilation.
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Insurance

Insurance can be overwhelming and hard to understand for some people. APEX Call Solutions’ customer care professionals are knowledgeable in health insurance, dental insurance, life insurance, and more.
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Law Firm

Legal intake call center services are perfect for high-volume law firms and hard at work attorneys and lawyers.
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Medical

Healthcare professionals benefit from all-around call center services to intake patient information, make appointments seamlessly..
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MLM

In order to grow your multi-level marketing company organically, it requires a fair amount of time and commitment to produce successful results.
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Property Management

No matter what kind of real estate or housing properties you handle, property managers must be prepared at all times to deal with inquiries
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Retail

With easy click-to-purchase access and quick shipping, online shopping has become a top retail choice for most consumers.
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eCommerce Call Center Services

In the new digital age, just about anything can be bought online and delivered to the comfort of your home- but what happens when shipping takes too long or something is out-of-stock? What happens when items are damaged? The short answer is, your clients will contact customer service to resolve any issues they have with your product or service. As businesses grow, order volumes and customer service demand growth as well.

By outsourcing your eCommerce call center needs to APEX Call Centers, you are ensuring that your customers receive the top-quality care that they expect of your company. Our agents are trained to handle the complexities of your operation so that you can focus on your business growth and core values.

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eCommerce Call Center Services

Education Call Center Services

Students interested in higher education usually have a lot of questions about admission and application processes, student loans and other financial aid, registering for classes, and other inquiries that are unique to their situation. Educational call centers allow for a better student experience by providing students with personalized and consistent around-the-clock services and reduced response times.

Let APEX Call Centers relieve some of the daily busy work with our outstanding education call center services. Keep your current and prospective students informed with our fully trained agents that are prepared to provide the proper resources at cost-effective rates.

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Education Call Center Services

HVAC Answering Services

The heating, ventilation, and air-conditioning industry focus on keeping their clients comfortable in their homes through proper ventilation. Natural disasters can create a high demand for your services. Plan ahead and get the reliable customer service help your company needs to handle incoming calls.

HVAC issues can occur at the most unfortunate times. Missing a single phone call can mean losing a potential customer to another business. Having a 24/7 fully-trained answering service gives your company an advantage against other competitors in the area.

For emergencies that need to be addressed immediately, our well-trained team will connect your customers to you as quickly as possible while maintaining a level of professionalism.

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HVAC Answering Services

Insurance Call Center

Insurance can be overwhelming and hard to understand for some people. APEX Call Solutions’ customer care professionals are knowledgeable in health insurance, dental insurance, life insurance, and more.

With 24/7 service, you can focus on running your business while our dedicated agents answer any questions your customers may have about their policies, as well as day-to-day inquiries.

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Insurance Call Center

Law Firm Call Center

Legal intake call center services are perfect for high-volume law firms and hard at work attorneys and lawyers. By outsourcing your phone calls to us, you are guaranteed a professional team trained to know every aspect of your company that is ready at any time of the day to gather and provide case information. Give yourself time to focus on other aspects of your firm and leave the rest up to us. Your clients are in great hands with APEX Call Centers.

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Law Firm Call Center

Medical Call Center

Healthcare professionals benefit from all-around call center services to intake patient information, make appointments seamlessly, answer urgent inquiries with a fast response rate, provide post-discharge follow-ups, and more.
By outsourcing call center services, hospitals and other healthcare providers can allocate their staff’s time and resources to seeing patients and provide in person exceptional service.

Medical-focused call centers improve patient engagement, satisfaction, management, and follow-up efficacy. Receive the same level of professionalism as an in-house receptionist, at a fraction of the cost.

Are you taking advantage of a medical call center? Our trained staff enhances communication between your staff and patients.

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Medical Call Center

MLM Call Center

In order to grow your multi-level marketing company organically, it requires a fair amount of time and commitment to produce successful results. You need to find a product you are passionate about, recruit new members, and continuously spread the word about your product. Take your company to the next level and outsource your call center needs to APEX Call Centers to provide you with more time to focus on your company’s message.

Rely on APEX Call Centers to assist with inbound and outbound calls for your multi-level marketing company. Outsourcing to a multi-level marketing call center allows for increased call answering capacity. Our agents are available 24/7 with flexible hours that can accommodate the schedules of our customers and yours.

Amplify your message with our call center services as our agents work around the clock to reach out to prospective members and customers, effectively generate new leads and support your call needs- including cold calling, inbound and outbound calls.

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MLM Call Center

Property Management Call Center

No matter what kind of real estate or housing properties you handle, property managers must be prepared at all times to deal with inquiries, complaints, and more. Issues may arise at the most inconvenient times, meaning that property managers must be available around the clock to meet the needs of their tenants. By outsourcing your calls to our agents, you can trust that your calls will be handled efficiently and that your clients will receive 24/7 after-hour live answering services, an emergency-ready response team, a line where tenants can place maintenance requests or complaints, scheduling, and more.

Reduce daily distractions and improve the resident experience all without increasing costs. Outsourcing property management to a highly-skilled call center allows you to eliminate in-house costs and receive a team that is fully available 24/7- including holidays- to service your clients.

Our professional staff goes through extensive training to ensure they are well versed in your company’s messaging. With APEX Call Centers, rest assured that your clients will receive top-quality care and service.

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Property Management Call Center

Retail Call Center

With easy click-to-purchase access and quick shipping, online shopping has become a top retail choice for most consumers. With tons of products at their disposal, consumers are constantly searching for the best product at the best price. Online shopping has only one setback- the lack of customer support for any inquiries that may come up in the checkout process.

A split-second decision can make the difference between a customer choosing your company versus a competitor. Outsourcing to a retail call center offers around-the-clock service, giving your company an advantage against competitors.

Ask a representative how your business can benefit from retail communications services.

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Retail Call Center