Other Services

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Offshore Call Center Services

At APEX Call Centers, we can help businesses save time and money by outsourcing their call center needs to offshore call centers.
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Nearshore Call Center Services

APEX Call Centers offers outsourcing to nearshore call centers for companies who prefer a call center closer to their business, making travel and management easier.
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Customer Acquisition & Retention

Agents at APEX Call Centers work closely with your team to create customer acquisition strategies using data collected from customer feedback..
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Interactive Voice Response (IVR)

With an Interactive Voice Response (IVR) system, customers are able to sufficiently use the telephone keypad or voice response to be directed...
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Live Chat Customer Service Support

Experienced bilingual chat agents to focus on optimizing online conversations, increasing ROI, engaging website visitors...
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Multichannel support Service

Multichannel communication allows you to serve customers conveniently, boost customer loyalty...
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Overflow & afterhours 24/7

Are you overwhelmed by the number of calls coming into your business? An after-hours call center answering service may be the answer.
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Call Center Text Messaging

A text message is a quick and efficient way to share your brand’s messaging, provide a two-way conversational messaging opportunity...
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Staff / Seat Leasing

Are you looking for temporary employees to help on large projects? Then staff leasing is the perfect fit for your business.
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Subscription and Continuing

Subscriptions are a vital and valuable part of many businesses, providing predictive recurring revenue, increased return and building strong relationships between your business and your subscribers.
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Outsourcing / Make Money / Save

Outsourcing / Make Money / Save

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Offshore Call Center Services

At APEX Call Centers, we can help businesses save time and money by outsourcing their call center needs to offshore call centers. By using a third-party company located elsewhere, you are spending significantly less money without having to compromise quality customer service for your clients. Our agents are dutifully-trained to perform services like answering inbound phone calls, making outbound phone calls, and providing your customers with 24/7 customer support.

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Offshore Call Center Services

Nearshore Call Center Services

APEX Call Centers offers outsourcing to nearshore call centers for companies who prefer a call center closer to their business, making travel and management easier. Proximity to your call center also generates a high-caliber group of agents who are culturally aligned and are able to provide quality customer support for your prospective and current clients. Our agents are available 24/7 to provide inbound and outbound services like telemarketing, lead generation, scheduling appointments, and several other services as well.

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Nearshore Call Center Services

Customer Acquisition & Retention

Agents at APEX Call Centers work closely with your team to create customer acquisition strategies using data collected from customer feedback, market research, and surveys to find your target audience. While finding new customers is crucial for business growth, customer retention is just as essential. Using data-based customer retention strategies, our skillful agents are able to ensure that your customers have 24/7 access to superior support.

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Customer Acquisition & Retention

Interactive Voice Response (IVR)

With an Interactive Voice Response (IVR) system, customers are able to sufficiently use the telephone keypad or voice response to be directed to the correct customer service representative. Applications such as pre-call messages, information delivery, menu routing, transfers and more help minimize wait times. 

IVR systems allow businesses to pre-record informational messages for their customers. These services are beneficial in gathering information about the caller’s needs, transferring them to the correct department instead of being passed from person to person. 

IVR systems have proven to reduce business costs and call times, simplifying your customer service process and allowing you to maximize your efforts. 

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Interactive Voice Response (IVR)

Live Chat Customer Service Support

Experienced bilingual chat agents to focus on optimizing online conversations, increasing ROI, engaging website visitors, resolving customer queries and handling customer complaints. Our team is comprehensively trained in all leading chat software and industries to provide your clients with the best customer experience. 

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Live Chat Customer Service Support

Multichannel Support Service

Multichannel communication allows you to serve customers conveniently, boost customer loyalty, improve the customer experience and get to know your audience’s preferences. Multichannel support services provide your customer the same customer care integrated across multiple channels such as phone, email, live chat, social media, help desk assistance and self-service. 

Your customers require 24/7 access and support. By providing this service, you are ensuring a higher customer retention rate and customer loyalty. It is proven that content customers bring in new customers through the positive feedback that they share with their close friends and family. 

Trust APEX Call Centers with your multichannel support service needs and receive access to our professional customer service teams that will represent your business while staying true to your brand. Our skillful agents provide the same quality services across all channels. 

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Multichannel Support Service

Overflow & Afterhours 24/7

Are you overwhelmed by the number of calls coming into your business? An after-hours call center answering service may be the answer. Keep your current and new customers delighted with 24/7 assistance. Our call center experts possess excellent communications and customer relations skills. They are experts in providing a unique customer experience by learning the ins and outs of your business, products, and services while providing high-quality tailored customer service. 

At APEX Call Centers, we provide overflow coverage as a supplement to your current system. This allows you to send unanswered calls directly to our agents during your business hours. When partnering with us, we make sure that you receive the same accessible coverage after-hours as well.

Your customers require 24/7 access and support. By providing this service, you are ensuring a higher customer retention rate and customer loyalty. It is proven that content customers bring in new customers through the positive feedback that they share with their close friends and family. 

Trust APEX Call Centers with your multichannel support service needs and receive access to our professional customer service teams that will represent your business while staying true to your brand. Our skillful agents provide the same quality services across all channels. 

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Overflow & Afterhours 24/7

Call Center Text Messaging

A text message is a quick and efficient way to share your brand’s messaging, provide a two-way conversational messaging opportunity, build omnichannel customer experiences and stay connected with your customers. 

Improve operational efficiency and create a better customer experience when integrating SMS marketing services into your business efforts. This marketing strategy increases open rates while helping you stay in touch with your audience in the most convenient way. 

Outsourcing your SMS contact center with APEX Call Centers grants you access to a 24/7 full-service team ready to quickly and completely answer your customers’ questions about your products and services.

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Call Center Text Messaging

Staff / Seat Leasing

Are you looking for temporary employees to help on large projects? Then staff leasing is the perfect fit for your business. Employee outsourcing is beneficial for businesses because it gives you the opportunity to arrange staff leasing agreements that detail the start and end of their contract. This service is ideal for businesses needing reliable assistance with managing human resources, employee benefit services and payroll. Depending on your business needs, we also offer seat leasing services that provide businesses with fully serviced office spaces. Our spaces are safe, reliable, and give your team 24/7 access to our IT support team.

Outsourcing your in-house personnel needs gives your company more time to focus on valuable aspects like acquiring new clients and building relationships with existing ones. Eliminate distractions and potential setbacks by trusting APEX Call Centers with your staff and seat leasing needs.

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Staff / Seat Leasing

Subscription and Continuing

Subscriptions are a vital and valuable part of many businesses, providing predictive recurring revenue, increased return and building strong relationships between your business and your subscribers.

It’s important to keep in mind that no matter how great your service or product is, a negative customer experience can easily turn a customer away. Our agents are ready and trained to manage new and existing subscriptions. Handle new subscribers, cancellations, refunds, charge-back prevention and more, all with the same level of exceptional customer care.

APEX Call Centers work diligently to increase retention and the chance of resubscription. Top-tier customer service will turn your current customers and prospects into loyal customers.

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Subscription and Continuing