Outbound CALL CENTER Services

OUTSOURCED OUTBOUND BPO PROVIDER

At APEX Call Centers, client and customer satisfaction is our number one priority. With our outbound services, your company will gain live access to our highly-skilled team of professionals dedicated to providing tailored services that best fit your business needs. We maximize customer satisfaction and elevate your business by using collected data from surveys, market research, and sales generation.

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Call Center Outsourcing

By outsourcing your call center process to APEX Call Centers, our agents are prepared to take on large call volumes and offer flexibility for your customers, improving overall customer satisfaction.
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Lead Generation Call Center Services

Save time and money while increasing quality leads by outsourcing lead generation to our dedicated team members at APEX Call Centers.
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Telemarketing

Bring in new customers and maintain your existing clientele using our outbound telemarketing services.
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Surveys

For optimal success, businesses require customer feedback.
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Up-Selling – Cross-Selling

One way APEX Call Centers can maximize your sales is through our up-selling and cross-selling services.
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Enterprise Call Center Solution

Keep a competitive edge over your competitors while staying focused on your business and fostering relationships with your customers.
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Call Center Services for Small Business

According to the Small Business Administration, only about eighty percent of small businesses survive their first year and about half succumb to business failures within the first five years of operation.
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Call Center Outsourcing

By outsourcing your call center process to APEX Call Centers, our agents are prepared to take on large call volumes and offer flexibility for your customers, improving overall customer satisfaction. Our agents are thoroughly briefed on the projects assigned to them and will effectively mimic your staff to ensure we remain true to your company’s core values.

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Call Center Outsourcing

Lead Generation Call Center Services

Save time and money while increasing quality leads by outsourcing lead generation to our dedicated team members at APEX Call Centers. Benefit from new business opportunities and sales leads without having to go through the hassle of cold-calling, booking appointments, and even vetting qualified leads for your business.

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Lead Generation Call Center Services

Telemarketing

Bring in new customers and maintain your existing clientele using our outbound telemarketing services. Our agents are prepared to help connect your business to your desired target audience to reach your business goals. With live access to agents 24/7, your customers can interact with a member of our team who is familiar with your services and products and can effectively answer your customer’s questions.

At APEX Call Centers, we offer a variety of telemarketing services for all kinds of organizations. Our agents strive to guide your customers through business-boosting telemarketing services such as steady lead generation, event registration, business to business telemarketing, appointment scheduling, telephone surveys, thorough marketing analysis and more.

Automated phone systems can be extremely frustrating to consumers and can result in a missed sales opportunity. Provide your customers with superior customer service through our telemarketing call center services. Increase sales results and productivity while reducing overall operating costs.

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Telemarketing

Surveys

For optimal success, businesses require customer feedback. Here at APEX Call Centers, we conduct customer satisfaction surveys and market research surveys to ensure that all of your customers can voice their concerns, and your business can utilize the information collected to improve strategy and performance within your company.

Our trained agents will conduct surveys tailored to your needs and provide you with valuable feedback that your company can utilize to make long-term decisions and explore areas of improvement. Customer satisfaction surveys are a great tool to learn how your customers feel about your products or services.

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Surveys

Up-Selling – Cross-Selling

One way APEX Call Centers can maximize your sales is through our up-selling and cross-selling services. With up-selling, our team members will connect with your customers and show the value of adding additional products to the cart before finalizing their order. With cross-selling, our dedicated team members will assist your customers in finding the perfect complementary items.

Both of these established methods increase customer loyalty and improve your sales by up to 40%.

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Up-Selling – Cross-Selling

Enterprise Call Center Solution

Keep a competitive edge over your competitors while staying focused on your business and fostering relationships with your customers. At APEX Call Centers, our agents know how important each call and conversation is to your business which is why they dedicate themselves to providing around-the-clock quality service, communication without borders, solid data security and omnichannel support.

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Enterprise Call Center Solution

Call Center Services for Small Business

According to the Small Business Administration, only about eighty percent of small businesses survive their first year and about half succumb to business failures within the first five years of operation. Don’t let your business become a statistic by outsourcing your call center to us. We deliver the highest quality call center services for businesses.

When you partner with APEX Call Centers, you can trust that our skilled agents will manage your customer interactions efficiently while you focus on growing your business to its fullest potential.

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Call Center Services for Small Business