Reasons why customers do not buy your product
What happens when you have all the sales tools, training, product, marketing, etc.? But you are not selling.
Understand and focus on the customer’s needs. When you meet or call them, take the time to understand the problem they are experiencing. Ask how you can help them. Many times, they will tell you how to solve their problem, just tailor your answer to their situation, they want a quick solution, but they want you to take their feedback into account.
Build a good relationship, and you will be successful.
Customers close business more easily when they like the person. Build a relationship of loyalty so they don’t feel you only care about the sale, even if that is the purpose.
Ask about their daily activities, and focus on how you can help with your product. Listening and having an answer shows the preparation you have and that they can take you into account to solve their needs.
Why don’t customers buy my product?
Customers come back because of a good product or excellent customer service. Sales rarely close on their own. That is, a person searches for us on the internet, reads our information, and hires us. In most cases, customer service or sales agent has to be involved to close the deal. But what happens when you have the tools and still don’t make the sale?
Hidden costs or extra charges
No one likes to receive last-minute surprises that increase the cost of the service or product, especially in promotional products where the customer intends to spend less. If you have shipping charges, performance fees, or other charges, they should be disclosed with the total price.
Complicated Web site
When a customer knows your product, one of his referent searches will be your website. Do not waste the moment selling. That first impression is the most important thing. A simple page with the information at hand is more successful than one where it is complicated to get to what interests him.
Price over value
If your only difference from your competition is the low price, you can be sure that tomorrow they will lower their costs and you will have problems. The value of your service should not only be how much you charge your customers. The product must be at the necessary level. You must have excellent customer service and clear information, making the customer feel that they will have your necessary support when they hire your product.
Take the time to demonstrate the value of your product, the difference you have with your competition, and how much you will help them compared to others.
If you lose some sales closings, do not despair; many potential customers are waiting for your product. When they arrive, make them feel that they need to hire you.