An effective 24/7 live chat support system relies on skilled agents familiar with all the ins and outs of handling volumes of messages. APEX Call Centers specializes in providing exceptional chat support services. However, you can amplify your agents’ performances using text messaging platforms for businesses.
In this blog, we will introduce you to text automation tools and apps that your business can benefit from. We list the top three for you:
Essential Text Automation Platforms for Chat Support Teams
Simple Texting
SimpleTexting is a cloud-based text messaging service that offers features like auto-replies, keyword-based triggers, and scheduled messages. It also allows businesses to send bulk messages, track analytics, and create SMS surveys.
SimpleTexting is advantageous for any size of business, from fledgling firms to large corporations. An exploration done by SimpleTexting showed that SMS open rates could go up to 98%, while open email rates are only around 20%.
This means that businesses that use SimpleTexting can reach a larger audience and have a higher chance of their messages being read and acted upon.
EZ Texting
EZ Texting is a platform that allows businesses to send mass text messages, create auto-replies, and track analytics.
Its two-way texting feature lets customers respond to messages and engage with businesses. EZ Texting is a great platform for businesses that want to scale their text messaging efforts.
According to a study by EZ Texting, 82% of consumers open every text message they receive, while only 20% of emails are opened. This highlights the importance of text messaging for businesses and the effectiveness of text automation platforms like EZ Texting.
Attentive
Attentive is an SMS service that enables businesses to craft customized messages based on consumer data and habits. It includes the capability to both transmit and receive text messages, and link up with popular e-commerce platforms such as Shopify and Magento.
Attentive is a great platform for businesses that want to personalize their text messaging efforts and drive sales.
According to a study by Attentive, text messaging has a 209% higher response rate than phone, email, or Facebook. This shows that businesses that use text automation platforms like Attentive can expect higher engagement and response rates from customers.
Last Call
So finally, automation platforms like SimpleTexting, EZ Texting, and Attentive can help businesses improve their chat support system and provide better customer service.
To sum it all up, these platforms offer features like auto-replies, keyword-based triggers, and personalized messaging that can help businesses respond quickly and efficiently to customer inquiries. By using text automation platforms, businesses can expect higher customer satisfaction and retention rates and increased engagement and response rates from customers.
