Staying ahead of the competition is not a breeze. Your company might have done everything it could to beat competitors. Now you are looking to level up your customer service operations. After all, customers are the lifeblood of any business.
While tried and tested customer service practices are safe, a break-the rule-type of call response can save a dawdling company or business entity.
Unconventional ideas happen in many creative, out-of-the-box solutions, like a personalized chat offered by your live chat call center. Let’s learn how personalized chat can save the day!
Capitalizing on Live Chat Support Outsourcing in a Creative Way
If you have been expanding your customer care solution using the latest technologies and via outsourced chat support, you will not be a foreigner using live Chat support.
But if this intrigues you, then it’s time you capitalize on revamping your live chat services.
Three Creative Live Chat Approaches
So how can your company be more creative in engaging your customers? Here are some live chat tricks you can suggest your agents do:
1- Personalized with Emojis
Personalize the chats by referring to customers by name and using emojis. This helps build a connection with customers and makes the conversation more engaging.
Moreover, creative call solutions can hook a customer’s interest. Thus consumers keep asking for more.
2- Use Custom Chatbot Response Tools
There are online business platforms that, when you visit, have a lighting fash customer care representative waving at your screen. These can be automated response systems or chat boxes automated to serve a wandering customer.
While automation is involved, there are bespoke settings for you to create your “humanized” chatbot. You can build your response from your script to answer common customer queries. It does your live chat quickly and accurately, freeing time for repetitive questions from one client to another.
3- The Art of Segue
Make sure to be friendly and provide helpful solutions with every exchange. Let your customers see that you are attentive to their questions. Even if they have mundane concerns unrelated to the product or services, simple segue cans save the day. It can also keep you from being burned out by the monotony of yoru task as a call agent.
These tricks will harness a fun, enjoyable, and memorable call experience. Thus your customers will keep coming back time and again.
Live it Out & Chat!
It is easier for your customers to engage with your customer care representatives when they are met in a different light. Why not change your live chat approach? Get creative and make your clients feel you are a live agent ready to make their lives easy, light, and fun!
Customers stay loyal and are more satisfied when they talk to lively and whip-smart chat and call center agents, rather than those with “memorized lines and unhumanized automated responses.
Beyond that, help from a live chat call center can be used creatively to engage customers and foster relationships. Plus, it’s fast and easy to use – so why not give a “John Madden or Ashley Cole-customer-service-style a try? Give your chat and call services a creative twist to keep your customers coming back!