Dos and Don’ts of Outsourcing Lead Generation: A Call for Experts
service offerings has secured your company for years with sustained customers. Targeting your market is the right way to identify leads. One of the excellent strategies for identifying them is lead generation. Call center companies are experts in providing many business owners with trained lead gen agents. If you realize you need to qualify quality […]
The 4 Types of Surveys to Scale Your Customer Support
You might be wondering if a customer support survey is worth it. How can it help your business exactly? There are four types of customer support surveys. With these types, you can find what can be helpful for your business. How as a Survey Useful for Customer Support? Customer support surveys can provide valuable insights […]
Elevating Call Centers in the Customer-Centric Era:
In today’s fiercely competitive business landscape, customer experience (CX) has emerged as a pivotal differentiator across industries. As a result, call centers have transcended their traditional role as cost centers to become strategic business units responsible for delivering exceptional CX. To thrive in the customer-centric era, call centers must embrace innovative business strategies that prioritize […]
APEX Call Centers Named to Clutch 100 List of Fastest-Growing Companies for 2023
2001 NW 64th St #100, Fort Lauderdale, May 24, 2023 — APEX Call Centers, Elevate your sales and customer experience, today announced its recognition as one of the top 100 fastest-growing companies on Clutch, the leading global marketplace of B2B service providers. APEX Call Centers ranked 77 based on revenue growth from 2021 to 2022. This is the […]
10 Best Practices for Live Chat Support Services
Live chat call center work is no easy-peasy job. It would be best if you had skilled representatives with the right attitude and energy. It will help to handle customer queries quickly and effectively. Live chat support outsourcing services have become increasingly popular in providing fast, effective customer service. To ensure that your call center […]
APEX Call Centers is a Five-Star Call Center Agency on Clutch
When running and scaling a business, we constantly think of ways to improve efficiency, cut costs, and increase profitability. Here at APEX Call Centers, we provide world-class customer service outsourcing, back office outsourcing, and call center services to businesses of all sizes. Located in Fort Lauderdale, Florida, our team has more than 6 strategic locations […]
10 phone sales strategies: Sales psychology and tips for selling over the phone
Since buying decisions are emotional, this process is dominated by unconscious factors. To make your telephone sales strategy work properly, here are these psychological and communication tricks that you can implement to sell more and increase agents’ performance when making calls. 1. Facilitate the purchase process through simple and small steps. If the purchase is difficult […]
Call Center Services in Florida: Know The Advantages And Benefits For Your Operation
Thanks to the constant growth of brands and their customer base, every day companies require more space for their operations. Investing your resources in increasing your infrastructure and space to implement your own customer service could represent a luxury that even the largest companies do not consider to afford. Fortunately, there are several alternatives today. […]
How to identify the best sales representatives in a job interview?
Anyone responsible for hiring aims to find the right candidate. We all want the best elements to work in our company, partners, department heads, recruitment, etc. We would like salespeople and administrative staff that we can count on, hire people who will perform according to the demand of the company. Few managers are 100% successful […]
Learn a Little Marketing for Free
Let’s start with the definition of marketing. It is the term that is used to define the set of techniques that study, analyze and decide the strategy to be implemented based on research so that your product or service grows and satisfies the needs of the consumer. Marketing identifies, creates, develops, and serves the demand. […]
