Providing excellent customer support is essential for businesses, including those offering BPO chat support services. One of the most successful ways to do this is using live chat tools. Live chat tools and text automation platforms allow companies to communicate with their customers in real-time, providing faster and more efficient customer support.
Read this blog post to explore the top 15 live chat tools for customer support efficiency.
Chat Support Service Automation: The Bright Future
One of the most influential trends in the customer support industry is the automation of chat support services. Automation can help businesses provide faster and more efficient customer support by using chatbots to handle routine customer inquiries.
The Top 15 Tools and Apps for Customer Support Efficiency
Look at the top 15 live chat tools for customer support efficiency, including both automated and human-supported options. Most of the live chat tools listed below offer multiple pricing plans with different features and levels of support. For example, some programs offer more advanced automation features, while others limit the number of users or conversations.
1. HubSpot Live Chat
HubSpot’s live chat tool is an excellent option for businesses that want to automate customer support.
2. Zendesk
Zendesk offers both automated and human-supported live chat options.
3. Get Leads
Get Leads provides a chatbot to help businesses automate their lead generation and customer support processes.
4. LiveChat
This tool offers a suite of customer support features, including live chat, ticketing, and chatbots.
5. Intercom
Intercom is a comprehensive customer support platform with live chats, chatbots, and automated messaging.
6. LiveAgent
LiveAgent is an all-in-one customer support platform that includes email, social media support, and live chat.
7. Podium
Podium is a customer messaging platform with reviews management, feedback collection features, and live chat.
8. Drift
Drift offers live chat, chatbots, and automated messaging to help businesses provide faster customer support.
9. Olark
Olark is a live chat app that provides real-time support for businesses of all sizes.
10. GetResponse
GetResponse offers a suite of marketing tools, including a live chat feature for customer support.
11. Thankful AI
Thankful AI provides a chatbot that can handle routine customer inquiries.
12. Fresh Chat
Fresh Chat is a customer messaging platform with live chat, chatbots, and email support.
13. Pure Chat
Pure Chat is a tool providing live chat and real-time business support.
14. LiveHelpNow
LiveHelpNow offers a suite of customer support features, including live chat, ticketing, and chatbots.
15. Chatlio
Chatlio is a live chat tool that integrates with Slack, making it an excellent option for teams that use the platform.
When considering the cost of a live chat tool, weighing the benefits against the price is essential. Some of the benefits of using a live chat tool include faster response times, improved customer satisfaction, and increased efficiency for your support team.
Are They Worth the Cost?
While live chat tools can be beneficial for improving customer support, they come with a cost. Some agencies listed above offer free plans, while others require a monthly subscription fee.
Before choosing a live chat tool, it’s essential to consider the cost and whether it’s worth the investment for your business. Factors include the size of your business, the number of customer inquiries you receive, and the resources you have available to manage your customer support.
If you are not a BPO company, you can outsource live chat support services to BPO companies instead to help reduce costs and risks. BPO companies are designed to buy and use said tools and to train their representatives to use them.
